Creating Great Visitor Experiences

If a museum is trying to improve visitor satisfaction, grow and diversify their audience, or engage with their community, they must focus on the experience visitors have inside the museum. Unfortunately, some people don''t visit museums because they have had a previous negative experience, or they simply don''t feel museums are for people like them. Not only do we need to win back those who we haven''t welcomed properly in the past, we need to be sure we don''t turn off any more potential visitors. Once you''ve decided to prioritize the visitor experience, you may discover that you don''t have the tools you need to truly implement change for your visitors. An Executive Director may support the concept but doesn''t have the time or specific expertise to implement a new program. A Visitor Services Manager may have been promoted from the front line and has great customer service and coaching skills but doesn''t have experience crafting institutional change. Creating Great Visitor Experien