Incident Management For Operations Av Rob Schnepp, Ron Vidal, Chris Hawley

Incident Management For Operations Av Rob Schnepp, Ron Vidal, Chris Hawley

This practical book shows you how to apply the same response methodology to your own IT operation. You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain....
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This practical book shows you how to apply the same response methodology to your own IT operation. You'll learn how IMS best practices for leading people and managing time apply directly to IT incidents where the stakes are high and outcomes are uncertain.

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