ITIL(R) Foundation Essentials ITIL 4 Edition

<p>ITIL 4 is the latest evolution of the leading best-practice framework for ITSM (IT service management). It has been significantly updated from ITIL v3 and addresses new ITSM challenges, includes new technologies and incorporates new ways of working.</p><p><em>ITIL^¿Foundation Essentials ITIL 4 Edition is the ultimate revision guide</em> for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. </p><p>Whether you are taking an ITIL 4 Foundation training course or are a self-study candidate, new to the framework or looking to upgrade your ITIL 2011 certification, this guide is the essential companion. It:</p><ul><li>Provides definitions of the key terms and concepts used in ITIL 4;</li><li>Presents detailed information in clear, user-friendly and easy-to-follow ways through tables, bullet points and diagrams; and</li><li>Explains the key figures and diagrams in the IT