Robots, Artificial Intelligence And Service Automation In Travel, Tourism And Hospitality

Using a combination of theoretical discussion and real-world case studies, this book analyses the use of robotics, artificial intelligence and services automation (RAISA) within the travel, tourism and hospitality industries. <div><br></div><div>Divided into two sections, the book first concentrates on the theoretical aspects surrounding the use of RAISA in travel, tourism and hospitality. Themes explored include:<ul><li>economic fundamentals</li><li>customer attitudes</li><li>chatbot adoption</li><li>service quality</li></ul></div><div>Following on from this, the second section concentrates on current and future use of RAISA technologies in specific subsectors of the tourism economy: hotels, restaurants, travel agencies, museums, and events. </div><div><br></div><div>With an international scope of authorship and focus, the book is a useful reference source for scholars, students, and general readers interested in robotics, artificial intelligence, and automation technologies. Alongsid