Salesforce Field Service A Beginner's Guide to Creating, Managing, and Automating Field Service

<p>Salesforce Field Service (formerly Field Service Lightning) connects customers, workforce, and products on a single platform to deliver exceptional on-site services. This book guides Field Service enthusiasts in creating, managing, and automating support with use cases and real-time examples.</p><p>You will learn Salesforce Field Service which will help you better manage your customers, internal users, and field technicians. As you advance, you’ll learn the whole end-to-end life cycle of creating work orders, associating service appointments to work orders, scheduling and dispatching service appointments to field technicians, and completing the work orders.</p><p>By the end of this book, you’ll be able to implement, test and deploy Salesforce Field Service for both Desktop and Mobile apps.</p>What you’ll learn<p></p><p>·       Basics of Field Service</p><p>·       Field Service objects and data model</p><p>·       Field Service schedulingand optimization</p><p>·       Configuring Salesforce Field Service</p>·       Managing Salesforce Field Service capabilities<p></p><p>·       Configuring and using the Field Service Mobile App</p>·       Deploying and testing Salesforce Field Service<p></p><p>·       Salesforce Field Service KPIs and Reporting</p>Who This Book Is for<p></p><p>This book is for Salesforce admins, developers, and consultants who are looking to learn and implement Salesforce Field Service.  A basic understanding of Salesforce is assumed. Coding or programming experience is not required.</p><div><br></div>