The Joy of Conflict Resolution

<p><strong> All you need to understand the dynamics of conflict -- and the joy of resolution </strong></p><p> The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. <em> The Joy of Conflict Resolution </em> helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and light-hearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. </p>