77 Pillars of Quality and the Pursuit of Excellence

This book offers a basic and practical guide for any manager, quality practitioner, or anyone interested in learning and understanding the fundamental principles, concepts, tools, and techniques of quality management and process improvement. This book enables managers to have a strong foundation for effective management and improvement of operations. It strengthens quality practitioners’ approach to people, products, or services and process improvement, to influence without authority. It provides practitioners with a comprehensive understanding of the contemporary concepts of quality, guiding principles, quality tools and techniques, and successfully implementing them. It helps enhance how they perform their work and inspires them to strive for excellence.The book begins with an introduction and an overview of quality, followed by listing and explaining the selected 77 pillars (basic principles, concepts, and tools) of quality, grouped under the themes of quality, Six Sigma, and Lean management. It examines the logical understanding of these pillars and how to implement them, providing practical examples and beneficial real-case studies. The stories are based on the learning and practical experience of the author, a certified Lean Six Sigma Master Black Belt, a quality manager, and a university lecturer.The book benefits employees, partners, and customers of any organization, offering a great reference for practitioners and academics alike. It serves as a call to reflect on basic quality pillars first, before embarking on a quality-improvement journey. It provides a solid foundation for managers and practitioners to exceed their customers’ expectations and excel in managing their business operations.