Artificial Intelligence in Public Administration: Opportunities and Challenges

Artificial intelligence is reshaping governance at an unprecedented pace, transforming how governments make decisions, deliver services, and engage with citizens. Artificial Intelligence in Public Administration: Opportunities and Challenges offers a comprehensive exploration of AI’s potential and its complexities in the public sector. Drawing on contributions from 30 scholars across 25 chapters, the book examines AI’s diverse applications, from predictive analytics in policymaking and automation in citizen services to its role in smart cities, education, and workforce development. It addresses the ethical dilemmas, algorithmic biases, cybersecurity risks, and workforce implications that accompany this transformation, offering a balanced view of both innovation and regulation. Combining historical context, theoretical frameworks, case studies, and forward-looking strategies, this volume serves as an essential resource for policymakers, academics, and practitioners. It invites readers to critically engage with AI’s impact on governance and to envision public systems that are not only more efficient and innovative but also equitable, transparent, and resilient.