Cisco Certified Support Technician (CCST) IT Support 100140 Official Cert Guide

<p>Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the Cisco Certified Support Technician (CCST) IT Support 100-140 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, <em>Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide</em> helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Leading Cisco technology instructors Mark Smith, David Bayne, and John Pickard provide preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills.</p> <p>This complete study package includes</p> <ul> <li>A test-preparation routine proven to help you pass the exam</li> <li>Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section</li> <li>Exam Topic lists that make referencing easy</li> <li>Chapter-ending exercises, which help you drill on key concepts you must know thoroughly</li> <li>The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports</li> <li>An online Flash Cards application to help you drill on key terms by chapter</li> <li>A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies</li> <li>Study plan suggestions and templates to help you organize and optimize your study time</li> </ul> <p><strong>Content Update Program:</strong></p> <p>This Cert Guide includes coverage of all the topics on the Cisco Certified Support Technician (CCST) IT Support 100-140 exam from the original exam blueprint. Visit ciscopress.com/newcerts for information on any digital updates for this book that align with Cisco exam blueprint version changes</p> <p>The <em>Cisco Certified Support Technician (CCST) IT Support 100-140 Official Cert Guide</em> walks you through all the exam topics found in the Cisco CCST exam. Topics covered include</p> <ul> <li>IT Support Job Tasks and Responsibilities</li> <li>Hardware Issues</li> <li>Connectivity and Resource Access Issues</li> <li>Operating System and Application Issues</li> <li>Common Threats and Preventions</li> <li>Job Tools</li> </ul> <p>This integrated learning package:</p> <ul> <li>Enables you to focus on individual topic areas or take complete, timed exams</li> <li>Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions</li> <li>Provides unique sets of exam-realistic practice questions</li> <li>Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most</li> </ul>