Customer Experience Thinking
Weve never been more connected, yet authentic connection feels increasingly rare. In a digital world, modern business has mastered reach, automation and optimisation. But in the pursuit of efficiency, many brands have unintentionally diluted the very thing that builds trust and loyalty: meaningful human relationships.In Cus......
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Customer Experience Thinking
249,-
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We've never been more connected, yet authentic connection feels increasingly rare. In a digital world, modern business has mastered reach, automation and optimisation. But in the pursuit of efficiency, many brands have unintentionally diluted the very thing that builds trust and loyalty: meaningful human relationships. In Customer Experience Thinking, Si Elliott combines over 20 years of marketing and customer experience leadership with behavioural science to reveal what really drives trust, loyalty and decision-making. Through 8 practical customer experience principles and 34 key behavioural biases, you'll gain a clear framework for designing brand experiences that reduce friction, strengthen customer relationships and create meaningful emotional connection. Customer Experience Thinking is the essential, practical guide to building deeper customer relationships in an increasingly digital world. It will challenge how you think about experience, encourage you to serve more meaningfully, and help you create connections that feel less transactional and more human.
Spesifikasjon
| Produkt | |
|---|---|
| Produktnavn | Customer Experience Thinking |
| book typ | boker, fagboker, pedagogikk og psykologi, psykologi |
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Akkurat nå er 249,- den billigste prisen for Customer Experience Thinking blant 2 butikker hos Prisradar. Sjekk også vår topp 5-rangering av beste bøker for å være sikker på at du gjør det beste kjøpet.
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