Never Split the Difference

<p><strong>This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.</strong></p><p>Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, <em>Never Split the Difference</em> gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.</p><p>After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. <em>Never Split the Difference</em> distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.</p><p>Step-by-step, Voss show you how to:</p><ul><li>Establish Rapport </li><li>Create Trust with Tactical Empathy</li><li>Gain the Permission to Persuade </li><li>Shape What Is Fair </li><li>Calibrate Questions</li><li>Transform Conflict into Collaboration</li><li>Spot Liars</li><li>Create Breakthroughs by Revealing the Unknown Unknowns</li></ul><p><em>Never Split the Difference</em> is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.</p>