Perfect Phrases for Customer Service, Second Edition

Perfect Phrases for Customer Service, Second Edition

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou''ve heard it a million times: "The customer is always right." But lets face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average......
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THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou''ve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:Defusing bad situations before they get worseHandling complaints patiently and professionallySatisfying customers and increasing salesBuilding long-term relationships with important customers

Spesifikasjon

Spesifikasjoner
SpråkEngelsk
SjangerBusinesslitteratur, Økonomi og jus
FormatPaperback
Generelt
Sett
Nei
TypPapirbøker

Pris og prishistorikk

Akkurat nå er 199,- den billigste prisen for Perfect Phrases for Customer Service, Second Edition blant 1 butikker hos Prisradar. Sjekk også vår topp 5-rangering av beste økonomi og ledelse for å være sikker på at du gjør det beste kjøpet.