Talking on Eggshells Soft Skills for Hard Conversations

Offering sample conversations and an upbeat approach to making your point, Sam Horn delivers the secret of making small shifts for big benefits to communicate better at home, at work, online, and in public, with kindness and clarity With an eye to the contemporary challenges of email, remote work, and virtual conversations, Sam Horn updates concepts from her bestselling book Tongue Fu , which is used by organizations around the world for communication skills training. Talking on Eggshells is a user-friendly resource offering what readers want and need to speak up instead of shutting down, face difficult conversations head on, and keep their cool when others don't. Presenting forty character-building situations people encounter regularly, the book shows what to say and what not to say so readers are never tongue-tied or tongue-twisted again. Relatable, real-life stories and energizing, instantly usable insights will teach anyone how to think on their feet, reduce stress, and deal more