The Business Value of IT

<P>In order to maximize IT resources and justify IT expenditures, CIO¿s and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. <STRONG>The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results</STRONG> solves this problem by providing practical answers to these questions: <UL><LI>What does IT contribute to the business? </LI><LI>Why should we care about IT governance? </LI><LI>How can we best measure IT performance? </LI><LI>How do we mitigate the risks associated with change? </LI></UL><P>Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT¿s value, and potentially find extra value you didn¿t know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides th