The Employee Experience Av Tracy Maylett, Matthew Wride

The Employee Experience Av Tracy Maylett, Matthew Wride

Ever notice how companies with the best service also have the happiest employees? That¿s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really. Instead, focus first on creating a better employee......
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<p><b>Ever notice how companies with the best service also have the happiest employees? That¿s no accident. </b></p><br/><p>Do you want to build a strong, successful organization? Start by ignoring your customers. <i>Really</i>. Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.</p><p> In <i>The Employee Experience</i>, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce¿the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX.</p><p>With real-world examples and more than 24 mil
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Ever notice how companies with the best service also have the happiest employees? That s no accident. Do you want to build a strong, successful organization? Start by ignoring your customers. Really.Instead, focus first on creating a better employee experience, or EX. Your employees interact with customers, make them smile, and carry your brand message from the warehouse to the front lines. If your employees are having a great experience, so will your customers.In The Employee Experience, employee engagement pioneers Tracy Maylett and Matthew Wride reveal the secrets not only to attracting and retaining top talent, but to building a deeply engaged workforce the foundation of organizational success. With deep insights into the dynamics of trust and mutual expectations, this book shows that before you can deliver a transcendent customer experience (CX), you must first build a superlative EX. With real-world examples and more than 24 million employee survey responses, Maylett and Wride reveal a clear, consistent pattern among the world s most successful organizations.By establishing a clear set of expectations and promises collectively known as the Contract and upholding it consistently, employers can build the trust that leads to powerful engagement. Whether in business, healthcare, education, sports, or nonprofit, these organizations are consistently more successful and more profitable, enjoy sustainable growth, and win the battle to keep today s rarest resource: talented people. Blending rigorous research, detailed case studies, in-depth interviews and expert insights, The Employee Experience will teach you to: * Make the employee experience a core part of your strategy * Understand employee expectations and bridge the Expectation Gap * Establish rock-solid Brand, Transactional, and Psychological Contracts that breed trust and confidence * Build an employee-employer partnership in creating something extraordinary * Turn employee engagement into fuel for customer satisfaction, profit, and growth Attracting talent, retaining top performers, and creating an environment in which employees choose to engage drives results.The Employee Experience shows you where truly extraordinary organizations begin and how to build one. TRACY MAYLETT, Ed.D, SPHR, SHRM-SCP, is the CEO of DecisionWise, where he currently advises leaders across the globe in leadership, change, and employee engagement. Maylett holds a doctorate from Pepperdine University and an MBA from BYU.He is a recognized author, and teaches in the Marriott School of Management at Brigham Young University. MATTHEW WRIDE, JD, PHR, is the COO of DecisionWise. With an extensive business background, Wride brings a fresh approach to organization development and leadership consulting.He is passionate about helping leaders create winning employee experiences. Wride holds a JD from Willamette University and a master s degree from the University of Washington. For over two decades, DecisionWise has advised organizations and leaders in more than seventy countries on leadership, assessment, talent, organization development, and the employee experience.Visit us online at www.decision-wise.com.

Produktinformasjon

Oppdag kraften i The Employee Experience av Tracy Maylett og Matthew Wride

Har du noen gang lagt merke til at selskaper med den beste servicen ofte har de gladeste ansatte? Det er ikke tilfeldig! The Employee Experience av Tracy Maylett og Matthew Wride gir deg verktøyene du trenger for å skape et sterkt og vellykket arbeidsmiljø. Gjennom denne boken vil du lære at det å fokusere på medarbeideropplevelsen, eller EX, i stedet for kun kundene, er nøkkelen til å bygge en blomstrende organisasjon.

Hvorfor er medarbeideropplevelsen så viktig?

I The Employee Experience utforsker forfatterne hvordan en positiv ansattopplevelse fører til større kundetilfredshet og bedre resultater. Her er noen hovedpunkter fra boken:

  • Bygg tillit: Ved å skape klare forventninger og opprettholde dem, kan ledere bygge tillit som fører til sterk engasjement blant ansatte.
  • Forstå forventningene: Lær hvordan du kan bygge bro over et forventningsgap og forstå hva ansatte virkelig ønsker.
  • Form partnerskap: Etabler et samarbeid mellom ansatte og arbeidsgiver for å skape noe ekstraordinært.
  • Driv vekst: Bruk medarbeiderengasjement som drivkraft for kundetilfredshet og økonomisk vekst.

Den ultimate guiden til en bedrift i vekst

Med over 24 millioner svar fra medarbeiderundersøkelser, avdekker The Employee Experience klare mønstre blant de mest suksessrike organisasjonene globalt. Dette er ikke bare teori; boken gir også virkelige eksempler og dype innsikter fra ulike bransjer, inkludert helsevesenet, utdanning, idrett og ideelle organisasjoner.

Praktisk anvendelse med forskningsbaserte innsikter

Enten du er leder, HR-spesialist eller en ansatt som ønsker å forstå bedre hvordan du kan bidra til en positiv arbeidserfaring, The Employee Experience vil gi deg:

  • Kunnskap for å gjøre medarbeideropplevelsen til en kjernekomponent i din strategi.
  • Verktøy for å etablere sterke Brand, Transaksjons- og Psykologiske Kontrakter.

Ikke la talenter gå tapt. Oppdag hvordan du kan tiltrekke og beholde toppfolk i en verden der de beste kandidatene er sjeldne. Med både Tracy Maylett og Matthew Wride's erfaringer, vil denne boken guide deg til å skape et arbeidsmiljø hvor ansatte velger å engasjere seg, noe som igjen driver resultater.

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