Case Studies on Digital Government

IT practitioners in government and computer science programs represent a significant population of professionals constantly attempting to obtain information on the latest research in public management, digital government, and other governmental information management subject matter. Case Studies on Digital Government is the first book dedicated to detailed case studies of information management in government. Case Studies on Digital Government includes cases from local, state, Federal, and international governments, covering a wide variety of technologies such as geographic information systems, enterprise resource planning, Web-Based customer response systems, and cross-agency shared systems. It contains case studies written by practitioners, while most case studies in the public sector have been written by researchers. The practitioners' in-depth knowledge bring a reality to the cases that readers will find stimulating as well as instructive.