Difficult Conversations (HBR 20-Minute Manager Series)

<p><b>Mastering difficult conversations with confidence.</b></p><p>You have to talk with a colleague about a fraught situation, but you''re worried that they''ll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that''s constructive—not combative. <b><i>Difficult Conversations</i></b> walks you through:</p><ul><li>Uncovering the root cause of friction</li><li>Maintaining a positive mind-set</li><li>Untangling the problem together</li><li>Agreeing on a way forward</li></ul><p></p><p>Don''t have much time? Get up to speed fast on the most essential business skills with <b>HBR''s 20-Minute Manager</b> series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly read and apply, for ambitious professionals and aspiring executives—from the most trusted source in business.</p>