Itil4 A Pocket Guide Av Jan Van Bon

''The ITIL pocket guides of Van Haren Publishing are since long<br><br>recognized as the industry classic guide on the topic of ITIL, in many<br><br>languages. Over the years this authoritative guide has earned its place<br><br>on the bookshelves and in the briefcases of industry experts as they<br><br>implement best practices within their organizations.<br><br>This pocket guide will provide readers with an understanding of the<br><br>ITIL 4 service management framework, by:<br><br>• understanding the key concepts of service management<br><br>• understanding how the seven ITIL guiding principles can help an<br><br>organization adopt and adapt service management<br><br>• understanding the four dimensions of service management<br><br>• understanding the purpose and components of the ITIL service<br><br>value system<br><br>• understanding the six activities of the service value chain, and how<br><br>they interconnect<br><br>• knowing the purpose and key terms of 15 of the 34 ITIL practices<br><br>• understanding seven of these 15 ITIL practices in detail<br><br>All exam requirements for the ITIL 4 Foundation exam are covered<br><br>in this pocket guide. It also provides support for everyone who has<br><br>knowledge of previous ITIL editions and is looking for a bridge to<br><br>the new edition. ITIL 4 took a big leap into the modern world of IT<br><br>service management, covering the latest principles and practices in<br><br>a customer-focused, service-centric way, enabling Agile principles for<br><br>maximum support of any business.<br><br>