VERISM A POCKET GUIDE

This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. <br><br>VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service.<br><br>VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to:<br>• Managers - who want to understand how to leverage evolving management practices;<br>• Service owners and service managers - who need to bring their skills up to date and understand how service management has changed;<br>• Executives - who are accountable for effective service delivery;<br>• Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.